Policy

Refund policy.

Last revised: 2026.

When you can ask for a refund

• The credit has not posted to the toll account within 24 hours of payment approval.
• A duplicate charge appears on your card statement for the same order id.
• The amount debited differs from the amount you confirmed on the secure checkout page.
• The toll account number was wrong on our side (rare, but it has happened).

When we cannot refund

• You entered a different plate by mistake and the credit was posted there. We do not control credit once it has reached the toll account — re-issue requests go through the toll authority directly.
• The 14-day window from the original payment has passed.
• The card you paid with has been cancelled or blocked — your bank may need to issue a credit note instead.

How to request a refund

1. Email billing@checkplatedubai.com from the inbox you used during the recharge.
2. Include the order id (starts with ck-) and the date of the recharge.
3. A reply lands in your inbox within an office day with the case status.
4. The chargeback is initiated to the card that paid the original charge. Bank crediting usually adds 5–10 business days.

Window and fees

• Refund window: 14 calendar days from payment date.
• Card-network fees and foreign-exchange spreads (if your card is in another currency) are out of our control.

If we cannot trace the credit

In the rare case we cannot determine whether the credit was posted, we initiate the chargeback at our cost and treat the recharge as undelivered. You do not need to fight the case with the bank — write to billing and we file it.