We do not run a phone bank. Written requests are answered in writing, usually within an office day.
Checkplate is an independent online recharge bridge for UAE toll tags. We do not issue tags, we do not run a wallet, we do not store balances. The service exists for a single moment in your day — when you realise the toll tag is low on credit and you would rather not detour to a counter.
When you submit a top-up, our system takes your plate selection and amount, charges your Visa or Mastercard via our PCI-compliant acquirer, and posts the credit to the toll account. The card details never reach our infrastructure. Refund window is 14 calendar days. Support is written, by email. There is no app, no membership, no upsell.